The Prime Minister’s online complaint cell is the channel through which citizens take grievances directly to the PM Office — and it runs on the Pakistan Citizen Portal.
Quick answer: Complain to the Prime Minister’s Office online through the Pakistan Citizen Portal (app/web): register with CNIC + OTP, file against any federal or provincial department, and track it with automatic escalation if the 10-day timeline is breached.
In this guide
What the PM complaint cell is
Set up at the Prime Minister’s Office alongside the portal’s 2018 launch, the complaint cell — run through the Prime Minister’s Performance Delivery Unit (PMDU) — oversees the resolution of public complaints across government. Issues from human rights and corruption to land-grabbing and bureaucratic delay can be reported; the PM Office forwards them to the departments concerned, which are bound to act.
How to file a complaint
- Download “Pakistan Citizen’s Portal” (Play Store / App Store / Huawei AppGallery) or open the web portal.
- Register with CNIC, name, mobile number, address; verify via SMS OTP.
- Select the department, describe the issue with dates and evidence, and submit.
- Save your tracking reference and monitor the colour-coded dashboard.
What happens after you file
Your complaint lands on an officer’s dashboard with a 10-day default timeline. Miss it and the system escalates automatically — red at 10 days, up the hierarchy at 21. When marked resolved, you give feedback that feeds the officer’s performance evaluation.
Frequently asked questions
How do I complain to the Prime Minister of Pakistan online?
Through the Pakistan Citizen Portal (app or web) — register with CNIC + OTP and file against the department concerned. The PM Office’s PMDU oversees resolution.
Does the PM Office read citizen complaints?
The PMDU at the PM Office monitors the portal’s dashboards, escalation and department performance — that oversight is the system’s core design.
