Downloading the Pakistan Citizen Portal app takes a minute; registering takes five. Here is the exact process.
Quick answer: Download “Pakistan Citizen’s Portal” free from the Play Store, App Store or Huawei AppGallery (package com.govpk.citizensportal). Register with CNIC + mobile number, verify the SMS OTP, and file your first complaint.
In this guide
Where to download
- Android: Google Play Store — search “Pakistan Citizen’s Portal” (developer: National IT Board). ~19 MB, Android 4.1+.
- iPhone: Apple App Store — same name, same free download.
- Huawei: Huawei AppGallery.
- Web: the Citizen Portal web platform for desktop filing.
The app was most recently updated in 2026 (v4.x) and remains live and maintained.
Registration, step by step
- Open the app and tap Sign Up.
- Enter CNIC number, full name, mobile number and address.
- Enter the OTP texted to your mobile.
- Set your password — your account is ready.
If something goes wrong
- No OTP? Check the mobile number’s format and network signal; request resend after a few minutes.
- CNIC rejected? Ensure the 13 digits have no dashes and match your NADRA record.
- App crashes? Update to the latest version; the 2026 builds fixed several stability issues users reported.
Frequently asked questions
Is the Pakistan Citizen Portal app free?
Yes — free on all three stores, with no ads listed.
What do I need to register?
CNIC number, name, mobile number and address — plus the SMS OTP for verification.
