The Prime Minister’s complaint cell sits in Islamabad — at the PM Office on Constitution Avenue. Here is what it is and how to use it.
Quick answer: The PM complaint cell operates from the Prime Minister’s Office, Constitution Avenue, Islamabad, run via the PM’s Performance Delivery Unit (PMDU). Citizens reach it through the Pakistan Citizen Portal (app/web) — the cell oversees resolution across departments.
In this guide
Location and setup
The cell works from the Prime Minister’s Office, Constitution Avenue, Islamabad — the seat of the federal government, in the capital’s Red Zone alongside Parliament House and the Presidency. At launch it was equipped with dozens of telephone lines plus WhatsApp and email channels, operating during office hours.
What it handles
The cell takes complaints against any government department — federal or provincial — with emphasis on corruption, land-grabbing, human-rights issues and bureaucratic delay. The PMDU monitors dashboards and department performance; departments are bound to act on forwarded complaints, and delays are escalated.
Frequently asked questions
Where is the PM complaint cell?
At the Prime Minister’s Office, Constitution Avenue, Islamabad, run via the PMDU.
How do I contact the PM complaint cell?
Through the Pakistan Citizen Portal (app or web) — the cell’s working channel.
