Khyber Pakhtunkhwa runs its own citizen-complaint app alongside the federal portal. Here is how the KP Citizen Portal fits in.
Quick answer: The KP Citizen Portal app is Khyber Pakhtunkhwa’s provincial grievance channel for KP departments (police, revenue, health, education). It works alongside the federal Pakistan Citizen Portal — both feed officer dashboards with escalation.
In this guide
What the KP portal is
The KP government’s Citizen Portal app handles complaints against provincial departments — the offices citizens actually visit: police stations, land-revenue offices, hospitals, schools. It mirrors the federal system’s logic: register, file, track, escalate.
Federal portal or KP portal?
- KP police, land revenue, provincial health/education: KP Citizen Portal (or the federal portal — both reach the department).
- NADRA, passports, FBR, federal ministries: the federal Pakistan Citizen Portal.
When in doubt, file on the federal portal — misrouted complaints get forwarded, and the escalation clock follows the complaint.
Frequently asked questions
What is the KP Citizen Portal app?
Khyber Pakhtunkhwa’s provincial complaint app for KP government departments.
Should I use the KP or federal portal?
Provincial departments → KP portal (or federal); federal matters → federal portal.
