DGIP Passport Helpline Number & How to Track Your Passport in Pakistan
Waiting on a passport and hearing nothing? Pakistan’s passport authority runs a helpline, an SMS tracker and an online portal. Here are the real contact numbers — plus how to track your application step by step and what to do when it is delayed.
Quick answer: The DGIP passport helpline is 051-111-344-777. Track your application by SMSing your 11-digit token number to 9988, or use the tracking portal at dgip.gov.pk. Have your CNIC and token receipt ready before you call.
In this guide
Official Contacts
| Channel | Details |
|---|---|
| Helpline | 051-111-344-777 (national); +92-51-111-344-777 (international) |
| SMS tracking | Send your 11-digit token number to 9988 |
| Online portal | dgip.gov.pk — Track Application (also onlinetracking.dgip.gov.pk) |
| Complaint email | passport.complaint@dgip.gov.pk |
| Headquarters | DGIP Headquarters, G-8/1 Mauve Area, Islamabad |
How to Track Your Passport
- Find your token number — the 11-digit number on the receipt issued when you applied.
- SMS method: text the token number to 9988 from your mobile. You get the current status: received, printed, dispatched or ready for collection.
- Online method: open dgip.gov.pk, go to Track Application, and enter your token/CNIC.
- DGIP mobile app: “DGIP Pakistan” on the Play Store offers tracking, a fee calculator and office locations.
What to Do If It’s Delayed
- Wait 24 hours and re-check — statuses sync with a delay.
- Verify your token and CNIC — “no record found” almost always means a typing error.
- Call the helpline (051-111-344-777) if the status hasn’t moved beyond the normal processing window.
- Visit your passport office with your token receipt and CNIC if the helpline can’t resolve it.
- Collect within 30 days of the “ready for collection” notice.
Beware of Fake Listings
DGIP has publicly warned that scammers post fake passport-office listings on Google Maps with personal phone numbers, then demand fees via JazzCash or personal bank accounts. No individual is authorised to collect passport fees. Use only the numbers above, pay only through official channels (see how to pay the passport fee online), and report fraud to the helpline.
New to the process? Start with our e-passport Pakistan complete guide or how to apply online.
Related Guides
Frequently Asked Questions
What is the DGIP passport helpline number?
The DGIP passport helpline is 051-111-344-777 for callers within Pakistan and +92-51-111-344-777 for international callers. Keep your token number and CNIC ready before calling.
How do I track my Pakistani passport by SMS?
Send your 11-digit token number (from your application receipt) by SMS to 9988. You will receive the current status of your passport application.
What should I do if my passport is delayed?
First re-check after 24 hours and verify your token number for typos. If the status still hasn’t moved, call the helpline at 051-111-344-777, or visit your passport office with your token receipt and CNIC.
